The Jack C. Montgomery VAMC strives to always provide the highest quality of care to the veterans of our nation who call eastern Oklahoma home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Customer Service Liaisons

No matter which service you visit when you come to the Jack C. Montgomery VAMC or its outpatient clinics, you will always be able to find one of our many customer service liaisons. The service liaison can address and resolve your concern at the point of contact.

Patient Advocates

The Jack C. Montgomery VAMC has on staff two highly-skilled patient advocates who are eager to help you with your concern in a timely manner. The Patient Advocates —

• serve as liaisons between patients and the medical center
• act on the patient's behalf
• help patients understand their rights and responsibilities

One patient advocate is located on the 1st floor at the south end of the medical center in Room 1B-38, next to the Chapel, and the other is located at the Tulsa Outpatient Clinic  in Room 250 of the Business Office.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Patient Surveys

During your stay, you may receive a patient satisfaction survey. This is a short questionnaire asking for feedback about your perception of the care you are receiving.

You may answer your survey anonymously or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Mailed Surveys

There are two different types of surveys that may be mailed to you after your most recent outpatient or inpatient treatment.  One is called the Survey of Healthcare Experience of Patients (SHEP).  The other survey is from Press Ganey.

Please use the surveys to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.