Eastern Oklahoma VA Health Care System
Army Veteran Shows Appreciation to VA Staff
In September 2016, Army Veteran CJ Masters had two surgeries and was admitted as an inpatient for two weeks at the Jack C. Montgomery VA Medical Center.
He was so appreciative for the care he received from 4 East staff, he had a personalized plaque made which listed every 4 East staff member who cared for him. On July 24, he visited the unit and presented the plaque to the staff to thank them.
“I’ve been in a lot of hospitals in Tulsa,” said Masters, who served 37 years in the Army Reserve and deployed to Vietnam, Operation Desert Shield/Desert Storm and Iraq. “I wasn’t treated very well.”
Masters said he appreciated the 4 East nursing staff for their smiles and encouragement.
“They would come into my room and I was in bad shape,” he said. “I lost 22 pounds in two weeks. I had two surgeries back-to-back. You don’t see the smiles in other hospitals. Every one of them had a smile. I got a lot of encouragement. To say I was treated like a king is kind of an understatement if the truth were known.”
Bobb Arterberry, RN, 4 East, said the gesture by Masters was heart-warming.
“It’s amazing,” she said. “It just makes nursing worthwhile. That’s the reason we’re here, to take care of these Veterans.”
Masters said he was also impressed with the housekeeping staff who would take time out of their busy day just to say good morning.
“You don’t get that (at other hospitals) in Tulsa,” he said. “It’s just a matter of being treated like a king and I’m serious. At other hospitals, you’re just a number. Here, you’re an individual. To them, more importantly, you’re a Veteran that’s being taken care of and I really appreciated that.”
Masters is retired, but is still serving as a Veteran Service Officer with the Disabled American Veterans (DAV) Chapter in Claremore, where he is also the commander.
While assisting other Veterans with VA benefit claims, he said he often hears positive comments about the care they received at the Jack C. Montgomery VA Medical Center.
“A lot of my Veterans coming through for VA benefits, that have been in the hospital here, say the same thing,” he said. “They didn’t really expect the treatment like they had received, and they were just in awe.”