New Self-Service Kiosks Increase Convenience - Eastern Oklahoma VA Health Care System
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Eastern Oklahoma VA Health Care System


New Self-Service Kiosks Increase Convenience

A kiosk

Vietnam Veteran Darrell Geiger checks into his appointment via a VetLink kiosk on Nov. 6 at the Jack C. Montgomery VA Medical Center.

By Nathan Schaeffer
Wednesday, November 6, 2013

Patients at the Jack C. Montgomery VA Medical Center (JCMVAMC) can now check-in for their appointments via new self-service touchscreen kiosks.

A total of 18 VetLink kiosks were installed at the hospital on Nov. 4-5, which also allows Veterans to view upcoming appointments, update personal information, review insurance information and check their account balances.

To use the kiosk, Veterans will need to use their Veterans Identification Card. Once they have checked in, the kiosk will print out the Veterans’ appointment time and location for the Veteran. VA staff can track the Veteran’s check-in status in real time via a VetLink desktop application.

“Veterans will no longer have to stand in line at the front desks,” said Connie Engel, the JCMVAMC VetLink Coordinator. “The kiosk will tell them if they need to go to the desk. If everything is up to date such as their insurance information, they can just have a seat.”

While the kiosks are designed to increase convenience and improve the check-in process, Veterans do not have to use them and can still check-in for their appointments at the front desk. However, they are encouraged to try the new kiosks.

“VetLink empowers Veterans to have more control over their personal and medical information and gives them the capability to ensure their information is current and accurate,” said Engel, a Program Application Specialist with the Business Office.

A kiosk

New VetLink Kiosk.

The VetLink system is also secure and designed to ensure Veteran privacy. The kiosk does not store patient information and is equipped with a privacy screen and a proximity sensor to reset when a user walks away.

As an added benefit, the kiosks will provide more time for medical support assistants to make follow-up phone calls to patients and schedule appointments.

Kiosks will also be installed at the Ernest Childers VA Outpatient Clinic in Tulsa and Hartshorne and Vinita VA Outpatient Clinics in early December.

The VetLink kiosks are part of a nationwide Veterans Health Administration program called Veterans Point of Service (VPS) and is part of the Department of Veterans Affairs Transformation Twenty-One Total Technology (T-21) initiative to modernize information technology within the VA system.


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