Eastern Oklahoma VA Health Care System
Coronavirus: Visitation Policy, Screening Measures
Updated - March 27
New Visitation Policy
The Eastern Oklahoma VA Health Care System implemented a no visitation policy at the Jack C. Montgomery VA Medical Center and its outpatient clinics in Tulsa, Vinita, McAlester and Idabel beginning March 27. Special consideration will apply for caregivers and visitors of palliative/hospice care patients. If you have any further questions regarding this restriction, please contact our Social Work Service at 918-577-3460.
Have Flu-like Symptoms?
If you DO NOT have a scheduled appointment or have flu-like symptoms, please call 888-397-8387 prior to coming to the hospital or clinic. If you have an emergency, please call 911.
All VA medical facilities have implemented screening measures for COVID-19. Please arrive 30 minutes early for your appointment. Learn more.
The Eastern Oklahoma VA Health Care System continues to use its Veterans Transportation Service (VTS) to transport Veterans with scheduled VA appointments and VA Community Care appointments in both Muskogee and Tulsa. The VTS Dispatcher will screen all Veterans prior to scheduling a ride and upon arrival. For more information, call 918-577-3500 or toll free 1-888-397-8387.
The VA Medical Center promotes a welcoming environment that is supportive of the involvement of friends and family during a Veteran’s inpatient stay.
Inpatients in general medical/surgical and rehabilitation units can determine their own visiting hours in collaboration with their medical center team. If the Veteran is unable to communicate, family preferences can communicate their visitation preferences.
Visiting hours in the emergency department, intensive care and psychiatric units will be determined by the area’s nurse manager or charge nurse based upon the patient’s condition or activity.
Children may visit inpatients at the discretion of the physician and/or nurse manager or remain in waiting rooms under the supervision of a responsible adult.
A family member, friend, or designated support person may be with the patient for emotional support during their hospital stay. The support person may not be discriminated against based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression.
The support person may or may not be the inpatient's surrogate decision maker or legally authorized representative. The support person is allowed unless their presence oversteps others' rights, safety, or is medically or emotionally harmful.
VA General Visitation Policy
The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.