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Eastern Oklahoma VA Health Care System

 

Customer Service

Patient Advocates

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner. If you have not been able to resolve issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

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Cindy Kroll

Patient Advocate - Muskogee
918-577-3341

Lee McLain, Patient Advocate - Tulsa

Lee McLain

Patient Advocate - Tulsa
918-628-2565

Lisa Lewis, Patient Advocate - Lead

Lisa Lewis

Patient Advocate - Lead
918-577-3211

Mark Hunt, Patient Advocate - Muskogee

Mark Hunt

Patient Advocate - Muskogee
918-577-3711

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

For a listing of additional contacts, please visit our phone directory.

Voice of the Veteran

What Matters to You, Matters to Us!  The Jack C. Montgomery VA Medical Center has implemented a Patient Centered Care initiative called “The Voice of the Veteran” to gather feedback about the experience you had the last time you visited one of our facilities(Either an admission to the hospital, or an outpatient clinic visit). What could we have done to make your last visit with us a perfect experience? Please email your feedback to VHAMUS.VeteranVoice@va.gov. Thank you for your service and for giving us the opportunity to serve you!

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Patient Rights and Responsibilities
Click here to view our brochure.


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