Customer Service - Eastern Oklahoma VA Health Care System
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Eastern Oklahoma VA Health Care System


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact our highly-skilled Patient Advocate listed below, who will be eager to help you with your concern in a timely manner.

Lisa Murray, Patient Advocate - Muskogee

Lisa Murray

Patient Advocate - Muskogee

Lee McLain, Patient Advocate - Muskogee

Lee McLain

Patient Advocate - Muskogee

Mark Hunt, Patient Advocate - Muskogee

Mark Hunt

Patient Advocate - Muskogee

Gina Goodson, Patient Advocate - Tulsa

Gina Goodson

Patient Advocate - Tulsa

Richard Taylor, Patient Advocate - Tulsa

Richard Taylor

Patient Advocate - Tulsa

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

To schedule an appointment, please call 888-397-8387.

For a listing of additional contacts, please visit our phone directory.

Voice of the Veteran

What Matters to You, Matters to Us!  The Eastern Oklahoma VA Health Care System has implemented a Patient Centered Care initiative called “The Voice of the Veteran” to gather feedback about the experience you had the last time you visited one of our facilities(Either an admission to the hospital, or an outpatient clinic visit). What could we have done to make your last visit with us a perfect experience? Please email your feedback to Thank you for your service and for giving us the opportunity to serve you!

Thanks for a Good Job Card

Your feedback about the care and services you receive provides us an opportunity to make changes and improvements; feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.