VA to hold Ribbon Cutting & Open House for new Mental Health Addition & Call Center - Eastern Oklahoma VA Health Care System
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Eastern Oklahoma VA Health Care System

 

VA to hold Ribbon Cutting & Open House for new Mental Health Addition & Call Center

June 13, 2018

The Eastern Oklahoma VA Health Care System (EOVAHCS) invites Veterans and the public to attend a Ribbon Cutting & Open House on June 19 from 4 p.m. to 6 p.m. for a new Mental Health Addition and Call Center at the Tulsa VA Behavioral Medicine Clinic, located at 10159 E 11th Street. Tours and refreshments will be provided.

Previously, EOVAHCS was leasing space on the first floor at the Guaranty Office Building, a six-story, multi-tenant office building. Now, VA has leases for space on the 1st, 2nd and 5th floors which increases VA’s usable space from 10,600 to 30,570 square feet.

The 1st floor will be dedicated solely for mental health specialty programs, while the new 2nd floor will be dedicated for general mental health appointments and the Psychosocial Rehabilitation Recovery Center (PRRC).

The PRRC is designed to be a support center and place of learning for Veterans diagnosed with a serious mental illness. PRRC's provide Veterans with daily programming that will inspire and assist them to reclaim their lives, instill hope, validate strengths, teach life skills, and facilitate community integration in meaningful, self-determined roles.

PRRC is currently providing services for 20 Veterans, and with the new lease, the program will be able to serve 60 Veterans. The new space will also allow PRRC to provide showers and a laundry facility on-site for Veterans.
Additionally, VA has plans to offer new mental health groups for all Veterans such as psychotherapy groups on managing anxiety, depression, social skills and enhancing recovery.

“We are very excited to have this additional space for mental health services in Tulsa,” said John Chelf, M.D., Chief, Behavioral Medicine. “We think it’s going to have a very positive impact on our Veterans’ experience, as well as our staff experience. We hope to expand some of our therapeutic activities and increase the number of Veterans that we serve in the Tulsa area.”

On the 5th floor, EOVAHCS will also operate a new Call Center which will answer calls for all clinics. The Call Center initiative is intended to improve customer service for Veterans, respond to questions and concerns, and reduce call wait times and dropped calls.

To operate the Call Center, VA has hired an additional 30 staff, which includes medical support assistants, registered nurses and pharmacy technicians. To reach the Call Center, Veterans should dial 888-397-8387.

For more information about the ribbon cutting and open house, please contact Nita McClellan, Chief, Public Affairs and Voluntary Service, at 918-577-3704.