VA Launches New Text Message Appointment Reminders - Eastern Oklahoma VA Health Care System
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Eastern Oklahoma VA Health Care System

 

VA Launches New Text Message Appointment Reminders

April 6, 2018

The Eastern Oklahoma VA Health Care System has launched VEText, a convenient text message system to remind Veterans of their appointments.

Nationally, more than nine million VA health care appointments are unused each year due to missed appointments. The Veterans Health Administration has identified an enterprise-wide solution to remind Veterans of upcoming appointments via text messaging.

Veterans with a cell phone number on file will receive a text message reminder for most VA appointments seven days and one day prior to a scheduled appointment. Veterans will be able to confirm or cancel the appointment by responding to the text message.

Private health information will not be included in text messages. Standard text messaging rates will apply. Veterans who do not wish to receive text messages will have the ability to opt out of future messages after receiving the initial text message.

Personal and/or automated phone calls will still be made to remind patients of appointments. The text message will serve as an additional reminder.

For a preview on your phone, text ‘Demo’ to 909-245-9443.