Eastern Oklahoma VA Health Care System
Prescription Refill Options
Due to the COVID-19 pandemic, the Eastern Oklahoma VA Health Care System is mailing all non-emergent medications to Veterans.
For emergency medications, the Jack C. Montgomery VA Medical Center is now operating an outside pick-up window next to the Primary Care entrance. We are no longer dispensing medication inside the medical center.
“In our continuing efforts to provide a safe environment for our Veterans and employees, we have created a Pharmacy Window outside of our facility,” said Brian Jones, Chief, Pharmacy Service. “This allows us to follow guidelines of social distancing. We ask Veterans to only use the outside window for emergency medications and please refill their non-emergent medications using mail delivery.”
Outside Pharmacy Pick-up hours:
Monday to Wednesday: 8:00 a.m. to 4:30 p.m.
Mail Delivery Options
For non-emergent medications, please order your refills at least 14 days in advance using either option below:
If you have a prescription from a community provider or if you are out of a critical medication such as Insulin, Blood Pressure, Mental Health and Anti-Coagulation medications, you should come to the VA Outpatient Pharmacy in person in either Muskogee or Tulsa.
It is never too early to order your medications. We encourage you to order your next refill as soon as possible. If you have less than 5 days of medication remaining or have other pharmacy questions, please contact the Call Center at 1-888-397-8387, press 1 for pharmacy and then press 2 for pharmacy staff.
To track the delivery status of your medications, we encourage you to sign up for informed delivery through the U.S. Postal Service at https://informeddelivery.usps.com.
How long does it take for new prescriptions to be filled?
When a prescription is mailed to you, most of the time it doesn't come from your local VHA pharmacy; it comes from a VA Mail Order Pharmacy. It takes an average 60 hours from filling to delivery.
How do you request a refill?
To receive a refill by your VA prescriber, you must request a refill using one of the ways below:
Dial 1-888-397-8387, press 1 for pharmacy options
For the automated refill system, follow the prompts to refill your prescription or to check the status of your refill.
By mail: VA Pharmacy provides a refill request form with each prescription filled. To refill by mail, please complete the request form and mail it to your VA pharmacy at the address listed on paperwork that arrives with your prescription.
Online: Veterans can use My HealtheVet to request prescription refills online. You can view your prescription history and track the delivery status of your package online. Prescriptions that need special handling (such as refrigeration) are mailed from your local medical center and cannot be tracked on My HealtheVet at this time. To receive your prescription on time, request your refill at least ten days before you run out. VA will not process your refill until seven to ten days before you're scheduled to run out.
NOTE: Some prescriptions may not be refillable by VA Pharmacy. Examples of prescriptions the pharmacy cannot REFILL are:
- Prescriptions from VA providers that you fill or obtain outside the VA;
- Some controlled substances such as certain pain medications, which cannot be refilled; and
- Short term antibiotics.
Contact your VA healthcare team if you have any questions/concerns or need more of your medications.
Please do not wait until you are out or almost out of medicine to order your refills. Take your medications as your doctor says. Keep your medication list up to date and share it with your healthcare team.
If you would like to cancel a prescription you no longer use, please contact your healthcare team. The phone numbers for VA medical centers is the same as the pharmacy phone number of your prescription label.
When a prescription no longer has refills, and you need to remain on the medication, you must request a prescription renewal. You should contact your VHA provider as soon as possible to have a new prescription ordered. The best way to do this is to check the number of refills remaining on each medication every time you request a refill and before you visit your doctor.
Pharmacy Hours of Operation
Muskogee Outpatient Pharmacy
Monday, Tuesday, Wednesday & Friday: 8:00 a.m. - 4:30 p.m.
Thursday: 8:00 a.m. to 6:30 p.m.
Saturday: 8:00 a.m. to 2:30 p.m.
Tulsa Outpatient Pharmacy
Monday-Friday: 8:00 a.m. to 6:30 p.m.
Saturday: 8:00 a.m. to 12:00 pm
Open 24 hours daily including holidays
Pharmacy Administration Office
Monday - Friday: 8:00 a.m. - 4:30 p.m.
- 888-397-8387 Ext. 1
Hours of Operation
- View hours of operation in middle column