Eastern Oklahoma VA Health Care System
Prescription Refill Options
How long does it take for new prescriptions to be filled?
When a prescription is mailed to you, most of the time it doesn't come from your local VHA pharmacy; it comes from a VA Mail Order Pharmacy. It takes an average 60 hours from filling to delivery.
How do you request a refill?
To receive a refill by your VA prescriber, you must request a refill using one of the ways below:
An automated refill line is available for all Eastern Oklahoma VA Health Care System patients. Please call one of the following numbers:
- 1-888-397-8387, ext. 3918 (from outside the Muskogee area)
- 918-577-3696 Fax
After you have dialed the number, wait for the automated attendant to answer.
Enter your entire social security number, then press the # key. Wait for an answer.
Press 2, then wait for an answer.
Press 1, then wait for an answer.
Enter the prescription number, then press the # key. Wait for an answer.
To refill additional prescriptions, press 1 and repeat the process.
If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.
By mail: VA Pharmacy provides a refill request form with each prescription filled. To refill by mail, please complete the request form and mail it to your VA pharmacy at the address listed on paperwork that arrives with your prescription.
Online: Veterans can use My HealtheVet or the VA Rx Refill mobile application to request prescription refills online. Both tools require Veterans have a personal My HealtheVet Advanced or Premium account. The VA Rx Refill mobile app requires a DS Logon. You can view your prescription history and track the delivery status of your package online. Prescriptions that need special handling (such as refrigeration) are mailed from your local medical center and cannot be tracked on My HealtheVet at this time. To receive your prescription on time, request your refill at least ten days before you run out. VA will not process your refill until seven to ten days before you're scheduled to run out.
NOTE: Some prescriptions may not be refillable by VA Pharmacy. Examples of prescriptions the pharmacy cannot REFILL are:
- Prescriptions from VA providers that you fill or obtain outside the VA;
- Some controlled substances such as certain pain medications, which cannot be refilled; and
- Short term antibiotics.
Contact your VA healthcare team if you have any questions/concerns or need more of your medications.
Please do not wait until you are out or almost out of medicine to order your refills. Take your medications as your doctor says. Keep your medication list up to date and share it with your healthcare team.
If you would like to cancel a prescription you no longer use, please contact your healthcare team. The phone numbers for VA medical centers is the same as the pharmacy phone number of your prescription label.
When a prescription no longer has refills, and you need to remain on the medication, you must request a prescription renewal. You should contact your VHA provider as soon as possible to have a new prescription ordered. The best way to do this is to check the number of refills remaining on each medication every time you request a refill and before you visit your doctor.
Pharmacy Hours of Operation
Monday, Tuesday, Wednesday & Friday 8 am - 4:30 pm
Thursday - 8 am to 6:30 pm
Saturday - 8 am to 2:30 pm
Inpatient Pharmacy (inpatient hospitalized Veterans only)
Open 24 hours daily including holidays
Pharmacy Administration Office
Monday - Friday 8:00 am - 4:30 pm
Hours of Operation
Mon., Tues., Wed., Friday 8 am - 4:30 pm
Thurs. 8 am - 6:30 pm; Saturday 8 am to 2:30 pm